Policies

Appointments and Phone Calls
Patients are seen by appointment only. Office hours are from 8:00a.m. to 5:00p.m., Monday through Friday. Each ING physician has specific days for office visits and surgery. Although every effort is made to see patients on time, our practice includes many emergencies and lengthy operations, so there are times when long waits are unavoidable. Please plan accordingly. We will make every effort to inform you in advance and reschedule your appointment when emergencies conflict with your visit.

Some ING physicians see patients at several offices. Be sure to come to the correct office for each visit. See the maps included in this brochure for directions to the office that applies to you. When you call, an experienced medical secretary or nurse on our staff will answer your questions or refer them to your physician for a response. If your call concerns an emergency, the secretary will contact one of our physicians for instructions, or you may proceed directly to the emergency room.

How you can help make appointments successful:

• You will receive pre-registration forms, clinical questionnaires, and a financial policy in the mail. Please fill out each form completely and sign where indicated. Bring the completed forms with you at the time of your appointment.
• Bring your x-ray films, blood test results, and current medications to avoid a delay in your treatment. Our physicians must view your x-rays directly to make an appropriate treatment recommendation.
• Bring your insurance card each time you come to the office for an appointment. Your insurance card is necessary to determine if pre-certification, second surgical opinions, or co-payments are required and to determine if your insurance company will pay for your visit. Please advise the receptionist of any changes in your address, phone number, marital status, insurance, or primary care physician.
• If you are unable to keep an appointment, please let us know as far in advance as possible.

Prescription Refills
Please access our automated prescription refill line by dialing 317-396-1300 between the hours of 9:00 AM and 3:00 PM, weekdays only. Prescriptions will be renewed only during these hours. This includes prescriptions for pain relievers. Please plan ahead.

Quality of Care and Outcome Statistics
The highest quality of patient care is the goal of ING, and you can help us maintain this high standard. You may be asked to fill out a questionnaire following your office visit or prior to surgery and to participate in post-operative phone interviews. These are done to assess our goal of quality patient care and to assist in determining outcomes of procedures performed. All questionnaires and interviews are kept confidential. We greatly appreciate your help.

ING treats all persons without regard to race, sex, ancestry, color,
national origin, religion, disability, or age.